{"id":11171,"date":"2024-03-11T14:12:36","date_gmt":"2024-03-11T20:12:36","guid":{"rendered":"https:\/\/board.org\/?p=11171"},"modified":"2024-03-21T09:07:41","modified_gmt":"2024-03-21T15:07:41","slug":"5-key-steps-for-empowering-employee-feedback","status":"publish","type":"post","link":"https:\/\/board.org\/employee-experience-peer-network\/resources\/5-key-steps-for-empowering-employee-feedback\/","title":{"rendered":"5 Key Steps for Empowering Employee Feedback"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text text_direction=&#8221;default&#8221;]<b>Key takeaways:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Establish trust and transparency:<\/b><span style=\"font-weight: 400;\"> Prioritize transparency, confidentiality, and open sharing of feedback results to build trust among employees and ensure they feel secure expressing their thoughts.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Utilize communication channels:<\/b><span style=\"font-weight: 400;\"> Integrate feedback into daily operations and leverage technology to facilitate easy and frequent feedback exchanges among employees and managers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Make feedback a cultural norm: <\/b><span style=\"font-weight: 400;\">Encourage open conversations and feedback between associates and executives to create a safe environment where sharing feedback is expected and leads to tangible outcomes.<\/span><\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][vc_column_text text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Creating a company culture where employee feedback is welcomed and actively encouraged is critical for enhancing your employee experience (EX) strategy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During a recent <\/span><a href=\"https:\/\/go.board.org\/enhancing-ex-through-employee-listening\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Employee Experience Board leadership panel discussion<\/span><\/a><span style=\"font-weight: 400;\"> on enhancing EX strategies through employee listening, our Board Members shared insights on how companies can cultivate trust and transparency enterprise-wide.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We&#8217;ll look at how you can build trust between associates and executives in your organization and use employee feedback to improve your workplace culture.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. Establish Trust and Transparency to Encourage Employee Feedback<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trust forms the bedrock of any successful feedback culture. According to <\/span><a href=\"https:\/\/www.linkedin.com\/in\/dannielle-brown-37745b63\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Dannielle Brown<\/span><\/a><span style=\"font-weight: 400;\">, Senior Vice President and Employee Experience Manager at M&amp;T Bank, transparency must be ingrained in your core values, where confidentiality ensures employees feel secure in sharing their thoughts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dannielle discussed how M&amp;T Bank has conducted engagement surveys for over 21 years, which has helped create a long-standing culture of soliciting feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;It&#8217;s embedded into our culture,&#8221; Dannielle said. &#8220;One of the things we recently did is move to a continuous listening strategy. So we reach out three times a year at the same time each year, and it&#8217;s baked into our annual processes. So people are used to it and are encouraged to participate.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She explained how their senior leadership team actively encourages participation, ensuring employees feel comfortable and their feedback remains confidential.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][image_with_animation image_url=&#8221;11243&#8243; image_size=&#8221;medium&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;10px&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;3\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text text_direction=&#8221;default&#8221;]\n<blockquote><p><span style=\"font-weight: 400;\">&#8220;We treat confidentiality as a priority here. People feel comfortable being open and honest.&#8221;<\/span><\/p>\n<p><em>Dannielle Brown, M&amp;T Bank<\/em><\/p><\/blockquote>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">Dannielle also stated that they prioritize transparency by sharing both positive and negative results openly, which aids in fostering a culture of open communication and participation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;We treat confidentiality as a priority here,&#8221; Dannielle added. &#8220;People feel comfortable being open and honest.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. Utilize Communication Channels in Your Daily Operations<\/span><\/h2>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/zoe-kasper\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Zoe Kasper<\/span><\/a><span style=\"font-weight: 400;\">, AVP of Employee Experience at Lincoln Financial Group, emphasized the importance of regular communication channels beyond formal surveys.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][image_with_animation image_url=&#8221;11245&#8243; image_size=&#8221;medium&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;10px&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;3\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text text_direction=&#8221;default&#8221;]\n<blockquote><p><span style=\"font-weight: 400;\">&#8220;Making feedback part of the culture, creating habits around sharing feedback &#8212; not just when there&#8217;s this big survey event but on a more regular basis &#8212; is critical.&#8221; <\/span><\/p>\n<p><em>Zoe Kasper, Lincoln Financial Group<\/em><\/p><\/blockquote>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text text_direction=&#8221;default&#8221;]<span style=\"font-weight: 400;\">She advocated for integrating feedback into the daily fabric of your organization&#8217;s culture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Making feedback part of the culture, creating habits around sharing feedback &#8212; not just when there&#8217;s this big survey event but on a more regular basis &#8212; is critical,&#8221; Zoe said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She also stressed the need for transparency in demonstrating how feedback ensures that employees see tangible actions resulting from their input to combat &#8220;inaction fatigue.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Leveraging processes and technology to facilitate the collection and dissemination of feedback is essential, and Zoe noted that it&#8217;s vital to ensure your systems are user-friendly and accessible to all.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Utilizing platforms like town hall meetings, virtual video messages, or community live sessions helps bridge the gap between senior leadership and employees, making leaders more accessible and relatable.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">3. Make Employee Feedback a Cultural Norm<\/span><\/h2>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/julie-lasaracina-flores-0747654\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Julie Flores<\/span><\/a><span style=\"font-weight: 400;\">, AVP of HR Communications and Employee Experience at Chubb, also stressed the importance of integrating feedback into your organizational culture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She highlighted the value of open conversations and opportunities for feedback between associates and executives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Some companies may need to consider smaller scales,&#8221; Julie said. &#8220;It might be one-on-one conversations or focus groups. You may have to start a little smaller than a broad survey.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Julie shared how candid conversations, such as one-on-one discussions or focus groups, can create valuable insights for EX initiatives, particularly from underrepresented groups that may be hesitant to share feedback through traditional channels.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">&#8220;We found doing focus groups led by people who look and sound alike or have the same concerns allows them to open up much more.&#8221;<\/span><\/p>\n<p><strong><em>Dannielle Brown, M&amp;T Bank<\/em><\/strong><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Dannielle also highlighted the success of using focus groups, particularly led by individuals with diverse backgrounds who share commonalities with minority groups, to foster candid discussions and gather detailed insights when survey participation is lacking.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;We found doing focus groups led by people who look and sound alike or have the same concerns allows them to open up much more,&#8221; Dannielle said.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. Actionable Responses are Necessary for Encouraging More Employee Feedback<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">One recurring theme our Board Members discussed was the need for actionable responses to feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Zoe, employees are more likely to provide feedback if their input leads to tangible outcomes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;It&#8217;s not just feedback for the sake of feedback, but it&#8217;s in service of us achieving our strategic goals,&#8221; Zoe said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As she suggested, creating action plans based on feedback demonstrates a commitment to addressing concerns and improving the employee experience.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">&#8220;It&#8217;s not just feedback for the sake of feedback, but it&#8217;s in service of us achieving our strategic goals.&#8221;<\/span><\/p>\n<p><strong><em>Zoe Kasper, Lincoln Financial Group<\/em><\/strong><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Dannielle also emphasized the importance of regularly sharing survey results with the management team, ensuring alignment and understanding across all levels.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She stresses the need for transparency, especially in addressing areas for improvement, as it builds credibility and trust among employees.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">5. Leadership Visibility and Engagement are Critical for Encouraging Employee Feedback<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Leadership visibility and engagement are pivotal in fostering trust and credibility in your EX strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zoe discussed the importance of transparency and psychological safety in fostering trust between employees and senior leadership. She suggested that transparency should be ingrained in core values, making it an expectation at all levels.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She also advocates for creating an environment where mistakes are seen as learning opportunities and employees feel safe to share honest feedback without fear of retaliation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;It&#8217;s managers and leadership sharing their mistakes and outcomes that help,&#8221; Zoe said. &#8220;Remove that idea that you can&#8217;t make mistakes. If this is a safe space, there&#8217;s no retaliation for sharing your honest feedback. I think it&#8217;s really about enabling managers because managers need to talk about the results they&#8217;re getting. They need to hold meetings to talk about the results of their feedback, both good and bad.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Julie discussed the significance of company size in fostering trust between senior leaders and employees. She noted that in smaller companies, it&#8217;s easier for employees to trust leaders they see and interact with regularly, such as through stand-ups or town hall meetings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Conversely, larger companies may struggle with this sense of connection, leading to perceptions of senior leaders being out of touch.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Julie suggested regular video messaging and other methods to increase visibility and relatability, such as shadowing employees or actively seeking feedback, to bridge this gap.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dannielle shared insights on how M&amp;T Bank fosters trust and transparency through a weekly event called Community Live. At this event, the bank&#8217;s CEO discusses various topics, making him more accessible to employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Every other Tuesday morning, our CEO gets on and talks about something for 20 minutes, and anyone can dial in,&#8221; Dannielle said. That has made him more accessible as we&#8217;ve grown into a larger organization. He&#8217;ll talk about certain things, either a customer experience or an initiative we&#8217;re working on in the bank, and that&#8217;s helped.&#8221;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Learn How Your Peers Leading EX at Large Companies are Creating Effective Employee Feedback Initiatives<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While maintaining a positive culture where employee feedback is encouraged may be challenging, you don&#8217;t have to do it alone.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Employee Experience Board members meet weekly in our community to gain insights on the best practices for their strategies and get an exclusive look at how EX leaders at the world&#8217;s largest companies are moving the needle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn how membership in the Employee Experience Board can give you actionable insights for creating a culture where feedback is encouraged.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;10232&#8243; bg_position=&#8221;left top&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;75px&#8221; bottom_padding=&#8221;50px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Interested in learning more about membership?&#8221; font_container=&#8221;tag:h2|font_size:35px|text_align:center|color:%23000000|line_height:1.5&#8243; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;15px&#8221;][vc_custom_heading text=&#8221;As a leader, your mission is important. We\u2019re here to help you win.&#8221; font_container=&#8221;tag:h3|font_size:30px|text_align:center|color:%23000000|line_height:1.5&#8243; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;15px&#8221;][nectar_btn size=&#8221;medium&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#000000&#8243; solid_text_color_override=&#8221;#ffffff&#8221; icon_family=&#8221;fontawesome&#8221; text=&#8221;Apply to Join&#8221; icon_fontawesome=&#8221;fa fa-chevron-right&#8221; url=&#8221;\/join\/&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>Discover 5 proven strategies from EX leaders at Chubb, Lincoln Financial Group, and M&#038;T Bank for gathering employee feedback effectively.<\/p>\n","protected":false},"author":7,"featured_media":11173,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[232],"tags":[],"class_list":{"0":"post-11171","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-employee-experience-peer-network","8":"content-type-blog"},"acf":{"boardmc_hide_post_header":null,"boardmc_hide_site_header":null},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/board.org\/wp-json\/wp\/v2\/posts\/11171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/board.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/board.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/board.org\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/board.org\/wp-json\/wp\/v2\/comments?post=11171"}],"version-history":[{"count":0,"href":"https:\/\/board.org\/wp-json\/wp\/v2\/posts\/11171\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/board.org\/wp-json\/wp\/v2\/media\/11173"}],"wp:attachment":[{"href":"https:\/\/board.org\/wp-json\/wp\/v2\/media?parent=11171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/board.org\/wp-json\/wp\/v2\/categories?post=11171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/board.org\/wp-json\/wp\/v2\/tags?post=11171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}